Shipping policy

Thank you for shopping with Alphanna. Below you will find all the important information regarding the shipping of your orders from our online store.

1. Processing Time

All orders are processed within 1-3 business days for Portugal Continent after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed. We will notify you by email if there are significant delays.

2. Shipping Areas

We currently ship to:

Portugal (mainland and islands)
European Union countries
Brazil

If your location is not listed, please contact us at info@alphanna.com to check availability.

3. Shipping Methods & Delivery Times

Destination	Shipping Method	Estimated Delivery Time
Portugal (Mainland)	Standard Shipping	2-5 business days
Portugal (Islands)	Standard Shipping	10-15 business days
European Union	International Shipping	5-12 business days
Brazil	International Shipping	10-15 business days

Please note: Delivery times are estimates and may vary due to external factors such as customs procedures, holidays, or carrier delays.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and the total weight of your order.
We occasionally offer free shipping promotions, so keep an eye out for those on our homepage!

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details.
You can track your order using the link provided in the email.

6. Customs, Duties, and Taxes

For international shipments:

Alphanna is not responsible for any customs fees, import taxes, or duties that may apply to your order.
All fees imposed during or after shipping are the responsibility of the customer.

7. Delivery Issues

Please ensure your shipping address is correct when placing your order. We are not responsible for orders sent to incorrect addresses.
If your package is marked as delivered but you haven't received it, please contact the carrier first. If the issue is not resolved, contact us at info@alphanna.com, and we'll do our best to assist you.

8. Returns Due to Failed Delivery

If an order is returned to us due to failed delivery (incorrect address, unclaimed package, etc.), we will contact you to arrange reshipment.
Additional shipping fees may apply.