Currently, we accept the following payment methods: Credit Card, PayPal, MultiBanco, and payments via MB Way.
All payments are processed securely.
Once your order is shipped, you will receive an email with the tracking code to monitor the delivery in real-time. Simply access the link provided in the email and enter the code on the carrier's website.
The delivery time varies based on the location:
- Portugal: 2 to 5 business days.
- Islands (Madeira and Azores): 7 to 15 business days.
Yes. We accept returns and exchanges within 14 days after receiving the product, provided it is in its original packaging, without signs of use, and accompanied by all accessories. Please refer to our Return and Exchange Policy for more details.
If the product is defective or damaged during shipping, please contact our customer service within 15 days of receiving the product so we can resolve the issue with an exchange or refund.
Yes! Shipping is free for orders over €50.00 for all of Portugal. For the islands, the conditions may vary and can be checked during checkout.
If you wish to cancel an order before it is shipped, please contact us as soon as possible. If the order has already been shipped, you can request a return once you receive it, within the 14-day withdrawal period.
Yes, most of our products are developed with natural ingredients and carefully selected formulas to ensure quality and effectiveness. Please refer to the product descriptions for more details on the composition.
You can contact us by email at encomendas.alphanna@gmail.com or by phone at +351 912 141 541. Our team is ready to assist you with any questions or issues.
Working Hours:
08h00 - 13h00
14h00 - 17h00